Refund & Rescheduling Policy
Plans change – we understand. Here is how rescheduling, cancellations and refunds work at RH Deals & Coupons.
| Time before the appointment / situation | Rescheduling fee | Cancellation fee |
|---|---|---|
| 48 hours or more | Free | Free |
| 24 to less than 48 hours | Free | 50% |
| 8 to less than 24 hours | 25% | 100% |
| 4 to less than 8 hours | 50% | 100% |
| 2 to less than 4 hours | 75% | 100% |
| Less than 2 hours | 100% | 100% |
| No-show / no access (customer not available, team cannot enter) | 100% | 100% |
| Cancelled by us, or our team 60+ minutes late | Free | 100% refund |
| Poor service (cleaning or salon) | Report within 24 hours with photos – free re-service, or a partial / full refund after review | |
| Deals, vouchers, membership packages | Generally non-refundable once activated or partly used, except when the company is at fault | |
| Refund time | 7–14 business days to the original payment method (cash bookings by bank transfer) | |
Fees are a percentage of the booking amount. Your rights under UAE consumer protection law are not affected.
How it works
- Reschedule or cancel from My Account, on WhatsApp +971 50 893 4506, or through Feedback & Complaints. The time we receive your request decides the fee.
- Refunds go back to the original payment method within 7–14 business days, depending on your bank. Cash bookings are refunded by bank transfer.
- Deals, vouchers and membership packages are generally non-refundable once activated or partly used, except when the company is at fault. No automatic full refunds.
- Completed services cannot be cancelled. For quality problems please use the poor-service rule below.
- Poor service: send us photos within 24 hours of the service. Our quality team checks the case and offers a free re-service, or a refund where it is due.
- If we cancel or our team is more than 60 minutes late, you can reschedule free of charge or get a full refund.
RH Deals & Coupons | RH Digital Marketing Dubai, UAE · M04, Dar Al Maha Building, Abu Hail – 16 St, Dubai · support@rhclassifieds.com