Key Accountabilities:· Deliver exceptional customer service by responding to all incoming callswith the highest level of quality and productivity.· Identify and capitalize on sales opportunities while addressing customerinquiries, strengthening relationships, and increasing sales through cross-sellingand lead generation.· Demonstrate comprehensive product knowledge to effectively assistcustomers.· Ensure timely follow-up on all customer interactions, fulfilling any requestsand resolving issues as promised.· Address customer complaints professionally and work towards efficientproblem resolution.· Maintain and update customer data and information regularly to ensureaccuracy.· Provide management with consistent and actionable customer feedback.· Adhere to bank policies and security protocols by verifying customeridentities before sharing sensitive information.
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