Salon CRM – questions & answers
Everything UAE salon owners ask us before they start. Don’t see your question? Ask us on WhatsApp.
Frequently asked questions
About RH Salon Manager
What is RH Salon Manager?
RH Salon Manager is a salon CRM and booking software made for ladies salons and beauty centres in the UAE. It manages bookings, beauticians, customers, VAT invoices, payments, memberships, prepaid gift cards, WhatsApp and accounts – for one salon or many branches.
Can I try it before I pay?
Yes. Book a FREE online demo below – we show you the system with your own services and answer your questions. There is no obligation.
Does it work in Dubai, Sharjah, Abu Dhabi and the other emirates?
Yes – it works for salons all over the UAE: Dubai, Sharjah, Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain – including Al Ain. Everything runs online, so you only need a phone, tablet or computer.
Does it make UAE VAT (TAX) invoices?
Yes. Add your TRN once and every invoice is a TAX INVOICE with 5 % VAT (included in the price or added on top), with receipts for cash, card and bank transfer, and customer statements.
Can my beauticians use it on their phones?
Yes. Each beautician gets her own login, sees her bookings, starts and finishes services, and her sales and free membership services are counted for her performance.
Can I sell memberships and gift cards?
Yes. Sell memberships (free services, discount coupons, bonus services) and prepaid gift cards at the desk with cash, card or bank transfer. Each gets its own number and a card the customer can open on her phone; the balance updates every visit.
Does it work with WhatsApp?
Yes. Connect your salon WhatsApp number: AI auto-replies (RHAI) answer prices and bookings 24/7, send offers to your customers and share invoices, receipts and cards in one click.
I have more than one branch – is that supported?
Yes. One account for the main salon and all branches: a calendar per branch, shared customers, each branch’s sales and profit, and one dashboard for the owner.
How much does it cost?
From AED 399 a month for one salon (lower monthly price per salon with branches) plus a one-time set-up fee. 5 logins are free with the main salon and 2 with each branch. See the price calculator on this page.
How long does the set-up take?
Usually 1 working day. We load your services and prices, staff and logins, and train your team.
Is my data safe?
Your data is stored on our secure servers, only your staff with a login can see it, and each person only sees what their role allows.
Can customers book online?
Yes. Your salon can also get bookings from the RH Deals & Coupons website – they arrive in your calendar automatically.
Prices & set-up
Is there a contract?
Choose a monthly or a yearly plan when you buy online.
What is included in the set-up?
We load your services and prices, branches, staff and logins, set your invoice template with your logo and TRN, and train your team.
Is VAT included?
Prices for online payment include UAE VAT at 5 %.
How is a group with branches priced?
AED 399 a month for one salon, AED 699 for two, AED 899 for three and AED 249 per salon from four, plus set-up of AED 899 for the main salon and AED 399 per branch.
Bookings
Can customers book online?
Yes. Salons listed on the RH Deals & Coupons website receive online bookings straight into their calendar.
Can one booking have several beauticians?
Yes. Each service line in a booking has its own beautician, so the work is counted for the right person.
Does it stop double bookings?
The calendar shows every beautician’s bookings, so the desk sees free times before booking.
Invoices & VAT
Are the invoices valid UAE TAX invoices?
Yes. Each invoice shows your TRN, the VAT amount at 5 % and the total, with its own serial number per salon.
Can a customer pay in parts?
Yes. Record advance and part payments; the invoice shows the balance until it is fully paid.
Can gift cards be used to pay?
Yes. Gift card balances can pay for services, and the invoice is charged from the card first.
Memberships & gift cards
Can I design my own membership plans?
Yes. Set the price and what is included – free services, discount coupons and bonus services.
Can the customer see her balance?
Yes. Each membership and gift card has a card page the customer can open on her phone.
Is WhatsApp included?
Sharing invoices and cards on WhatsApp is included. Connecting your own salon WhatsApp number with AI auto-reply is a separate upgrade.
Who can see the chats?
Only the salon managers and the sales team. Beauticians do not see WhatsApp chats.
Your emirate
Do you set up salons anywhere in Dubai?
Yes. We set up salons in every part of Dubai – Deira, Bur Dubai, Al Barsha, JLT, Jumeirah, Mirdif, Al Qusais and more. Set-up is done online and usually takes one working day.
Is it available in Al Ain?
Yes. Salons in Al Ain use the same system, with the same price and support.
Is the system used by any salon in Sharjah?
Yes. Sahil Al Bahr Ladies Salon in Sharjah, the branch of Halla Hafsa Beauty Salon, runs its bookings, invoices, memberships and gift cards on RH Salon Manager.
Can a salon in RAK use RH Salon Manager?
Yes. It is online software for salons in all seven emirates. We set you up remotely and train your team.
Do you support salons in Fujairah?
Yes. The system is online, and we set up and support salons in Fujairah and Dibba remotely.
Explore RH Salon Manager
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Ready to run your salon the easy way?
Book a free demo – set-up in 1 day, anywhere in the UAE.
